Consumer protection

Poland is 5th biggest consumer market in EU with approx. 40 million of habitants. Consumer protection is mixture of EU law and Polish domestic regulations covering various sectors and aspects incl. consumer remedies, e-commerce, etc.

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Throughout 30 years of operation of our Law Firm in Poland our attorneys have gained extensive experience in advising on consumer protection laws in Poland.

Polish consumer law attorneys for various industries

We were advising to businesses operating in various industries regarding consumer protection:

traditional retail sales,
e-commerce,
transport (incl. aviation),
tourism,
energy and other public utilities,

telecommunications,
developers (construction),
loans, consumer credits,
financial products,
healthcare.

Standard consumer law services

Within the above sectors as well as in various other our consumer protection attorneys:

advisory regarding consumers rights in Poland
advisory regarding entrepreneurs obligations (resulting inter alia from Electronic Services Act, Consumer Protection Act, Combating Unfair Practices Act)
design procedures regarding consumers claims and complaints
drafting consumer contracts and regulations in compliance with Polish consumer protection regulations (e.g. sales terms & conditions, contracts, statements, disclaimers, warnings)
audit existing procedures, documents and practices in order to determine potential abusive clauses or practices infringing collective consumer interests
represent in front of Consumer Protection Court, Competition and Consumer Protection Authority (UOKiK), Financial Ombudsman and Commercial Inspection

Our consumer protection attorneys in Poland also counsel and design strategies against consumers’ claims.

What we do?

Polish consumer law advisory

advisory regarding rights of consumer is selected industries
advisory regarding entrepreneurs obligations towards consumers

Consumer contracts and regulations

designing and drafting b2c procedures
designing and drafting b2c documentation (e.g. sales terms & conditions, contracts, statements, disclaimers, warnings)
audit of consumer contracts and documentation
advisory regarding consumer abusive clauses
advisory regarding practices infringing collective consumer interests